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Export to excel using deski report

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Hi,
We are using BOXIR2 SP4 version. We have a deski report that generates excel output file and it was working fine until yesterday. Today that report successfully exported excel output file, but I was not able to open excel file and it gives me below error:
Excel found unreadable content in 'abc.xls'. Do you want to recover the contents of this workbook? If you trust the source of this workbook, click Yes.
Now, if I select Yes, then it opens blank sheet.
I found that today there was a new record in the report for new customer. When I filtered out that customer record it works fine. So I thought may be something wrong with that customer.
After that I filtered out 10 existing customers and then also I was able to open excel sheet with new customer record as well. So, I tried few other things to resolve the issue, if I reduce the length of Customer_name field from 35 to 30 by using SubStr(), it works fine. If I add a new field Customer ID to the left of Customer_name field, it works fine.
This is a strange issue. I have suggested our client the above option that have worked. But if client is not OK with it, I will still have to find the root cause and resolve this issue.
Please advise.
Thanks,
Nikhil
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with your product version there are little options you have.
1. Upgrade to the latest SP and patch on XIR2 (SP6, fp6.4) and re-test
2. Upgrade to current product release.
3. figure out what has changed and how in the report and reverse those changes.
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