Home > > Adobe Acrobat update error: 1603 | 11.0.07/11.0.08/11.0.09

Adobe Acrobat update error: 1603 | 11.0.07/11.0.08/11.0.09

i get an error when i try to update Acrobat Pro XI 11.0.06 to 11.0.07/11.0.08 or 11.0.09 with the msp files from the adobe download page.
In the end of the installation procedure the installer is doing a roll-back and the installation returns an error code 1603
- uninstall Adobe Acrobat and Reader , install Acrobat and Update to 11.0.09 --> 1603
- uninstall Adobe Acrobat and Reader , execute the adobe cleaner tool and then install Acrobat and Update to 11.0.09 --> 1603
- uninstall Reader und update Arobat --> 1603
- http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
the update from 11.0.0 to 11.0.06 works without problems on my computers.
please help me!
the log file is too large to upload here the whole file.. But here is a short summary:
- Paket: Microsoft .NET Framework 2.0 x64
- Speicherort: http://www.microsoft.com/downloads/details.aspx?FamilyID=
Property(S): KBDOCLINK_ERROR_INVDRIVE = http://kb2.adobe.com/cps/404/kb404946.html
Property(S): WebLink = 0
Property(S): _WebLinkChecked = 1
Property(S): HotFix64_Link = http://www.adobe.com/go/ms_kb930627
Property(S): ADOBE_ACROBAT_DOCUMENT = Adobe Acrobat-Dokument
Property(S): AppsInUseUnknownAcrobatApps = Programme, die Adobe Reader oder Adobe Acrobat verwenden
Property(S): UnsupportedOS_HotFix = Dieses 64-Bit-Betriebssystem muss aktualisiert werden. Sie finden das Update unter  http://www.adobe.com/go/ms_kb930627. Aktualisieren Sie Ihr System und führen Sie das Setup erneut aus. Das Setup wird jetzt beendet.
Property(S): LangListMismatchError = LANG_LIST weist einige Gebietsschemaeinträge auf, die nicht mit dem Gebietsschema der Seriennummer übereinstimmen.
Property(S): _5789b66a5ab8e = {AC76BA80-0011-7760-0000-000000000000}
Property(S): BLOCK_APP_TIMEOUT = 300
Property(S): ProductLocale = de_DE
Property(S): NewProperty1 = 0
Property(S): BrandName = Adobe Acrobat XI Pro (11.0.09)
Property(S): REBOOT = ReallySuppress
Property(S): ARPINSTALLLOCATION = C:\Program Files (x86)\Adobe\Acrobat 11.0\
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Property(S): PDFIFILTERX64 = {F6594A6D-D57F-4EFD-B2C3-DCD9779E382E}
Property(S): DEFAULT_LAUNCH_URL_OLD = version:2|shell:3|hcp:3|ms-help:3|ms-its:3|ms-itss:3|its:3|mk:3|mhtml:3|help:3|disk:3|afp :3|disks:3|telnet:3|ssh:3|acrobat:2|mailto:2|file:1|rlogin:3|javascript:4|data:3
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Property(S): SOURCEDIR = C:\Program Files (x86)\Adobe\Acrobat 11.0\Setup Files\{AC76BA86-1033-FFFF-7760-000000000006}\
Property(S): SUPPORTDIR = C:\Windows\TEMP\{AC76BA86-1033-FFFF-7760-000000000006}
Property(S): ALL_USERS_DOCUMENTS = C:\Users\Public\Documents\
Property(S): bIsPro = 1
Property(S): MsiLogFileLocation = c:\uhdlogs\AdobeAcrobat.log
Property(S): USERNAME = Dezernat 11.1
Property(S): COMPANYNAME = RP Giessen
Property(S): CURRENTDIRECTORY = B:\activate\95FE2F63-6A23-457C-84BC-DE7C893D14E0.itm\1.vol
Property(S): ProductToBeRegistered = 1
Property(S): ProductState = 5
Property(S): CLIENTUILEVEL = 3
Property(S): PackageCode = {7463CA64-F497-45FB-A84C-1BA3A908B2EB}
Property(S): TRANSFORMS = C:\Windows\Installer\{AC76BA86-1033-FFFF-7760-000000000006}\1031.mst
Property(S): P7.196A45B3_0387_4DF9_9420_597B6F2F9ADD = C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\P7\
Property(S): LOCALES = C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AcroExt\locales\
Property(S): ACROEXT = C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AcroExt\
Property(S): PLUG_INS_PAPERCAPTURE_IDRS15_OCRRES = C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\PaperCapture\iDRS15\OCRResources\
Property(S): PLUG_INS_PAPERCAPTURE_IDRS15 = C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\PaperCapture\iDRS15\
Property(S): WCIEACTIVE_X64 = C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\x64\
Property(S): PDFMAKER_AUTOCAD_2013_64 = C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\AutoCAD\2013\64\
Property(S): MSPSRCAC76BA86A440FFFFA4407A8C40011009 = C:\Windows\Installer\5ef892.msp
Property(S): MsiRunningElevated = 1
Property(S): PATCHNEWSUMMARYCOMMENTS = Contact:  Your local administrator
Property(S): ACR11009 = B:\activate\95FE2F63-6A23-457C-84BC-DE7C893D14E0.itm\1.vol\AcrobatUpd11009.msp
Property(S): Privileged = 1
Property(S): DATABASE = C:\Windows\Installer\3c4e3a.msi
Property(S): OriginalDatabase = C:\Windows\Installer\3c4e3a.msi
Property(S): UILevel = 2
Property(S): QFEUpgrade = 2
Property(S): WindowsSystemString = (Windows Vista 64-bit)
Property(S): ROOTDRIVE = C:\
Property(S): UserLanguageID = 1031
Property(S): ACROPDF_RDR_EPM = 1
Property(S): PDFMAKER_AUTOCAD_2013 = C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\AutoCAD\2013\
Property(S): VersionDatabase = 300
Property(S): VersionMsi = 5.00
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsVolume = C:\
Property(S): RemoteAdminTS = 1
Property(S): NetHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PrintHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): WindowsBuild = 7601
Property(S): RecentFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 8053
Property(S): VirtualMemory = 13877
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = SYSTEM
Property(S): UserSID = S-1-5-18
Property(S): ComputerName = WKSxxxxxx
Property(S): SystemLanguageID = 1031
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 10:38:15
Property(S): Date = 24.10.2014
Property(S): MsiNetAssemblySupport = 4.0.30319.18408
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): ADDLOCAL = Common_en_AE,Common_en_IL,Common_fr_MA,Common_sl_SI,Common_uk_UA,Common_tr_TR,Common_sk_S K,Common_ru_RU,Common_pl_PL,Common_hu_HU,Common_cs_CZ,Common_fi_FI,Common_fr_FR,Common_it_ IT,Common_ja_JP,Common_ko_KR,Common_es_ES,Common_nl_NL,Common_pt_BR,Common_sv_SE,Common_zh _CN,Common_zh_TW,Common_da_DK,Common_nb_NO,Distiller_ko_KR,Distiller_sl_SI,Distiller_sk_SK ,Distiller_pl_PL,Distiller_nb_NO,Distiller_hu_HU,Distiller_fi_FI,Distiller_da_DK,Distiller _cs_CZ,Distiller_uk_UA,Distiller_tr_TR,Distiller_nl_NL,Distiller_it_IT,Distiller_pt_BR,Dis tiller_ru_RU,Distiller_sv_SE,Distiller_zh_CN,Distiller_ja_JP,Distiller_es_ES,Distiller_fr_ FR,Distiller_zh_TW,Distiller_fr_MA,Distiller_en_IL,Distiller_en_AE
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MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro - Update "Adobe Acrobat XI (11.0.09)" konnte nicht installiert werden. Fehlercode 1603. Weitere Informationen sind in der Protokolldatei c:\uhdlogs\AdobeAcrobat.log enthalten.
MSI (s) (CC:20) [10:38:15:543]: Ein Update wurde durch Windows Installer installiert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Updatename: Adobe Acrobat XI (11.0.09). Erfolg- bzw. Fehlerstatus der Installation: 1603.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 1729
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro -- Configuration failed.
MSI (s) (CC:20) [10:38:15:543]: Das Produkt wurde durch Windows Installer neu konfiguriert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Erfolg- bzw. Fehlerstatus der neuen Konfiguration: 1603.
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:559]: Deferring clean up of packages/files, if any exist
MSI (s) (CC:20) [10:38:15:559]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:574]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:574]: MainEngineThread is returning 1603
MSI (s) (CC:2C) [10:38:15:574]: No System Restore sequence number for this installation.
=== Protokollierung beendet: 24.10.2014  10:38:15 ===
MSI (s) (CC:2C) [10:38:15:590]: User policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (CC:2C) [10:38:15:590]: Restoring environment variables
MSI (s) (CC:2C) [10:38:15:590]: Destroying RemoteAPI object.
MSI (s) (CC:68) [10:38:15:590]: Custom Action Manager thread ending.
MSI (c) (98:88) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (98:88) [10:38:15:590]: MainEngineThread is returning 1603
=== Verbose logging stopped: 24.10.2014  10:38:15 ===
Running into the same issue over here. It seems like it has to do with applying a transform to the installation, so it could be related with a particular setting put in place using the Adobe Customization Wizard.
It's really kind of hit or miss, because it appears to affect those with previous versions of Acrobat or Reader installed, but that isn't always the case.
Had this happen to systems that haven't had any sort of Adobe product installed prior.
It's always the same thing too. Error 1603 is spit out after it can't remove select files in C:\Windows\Installer
After digging through the system, the files that it's looking to delete aren't even there to begin with.
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